Shop Policies

 

Brujatx jewelry is designed and handcrafted in my Austin, TX studio. I use high quality sterling, fine silver and semi precious gemstones. Please read my policies before purchasing my pieces. Feel free to contact me if you have any questions. 

How do I take care of my sterling silver and semi precious gemstone jewelry?

Semi precious stones are delicate, please take care not to drop jewelry or hit stones with any hard surfaces as this may cause cracks. You may find natural inclusions, tiny dents/scratches or mineral deposits that are part of the stone's energy field on the surface or inside the stone.

You should remove your jewelry before strenuous activities (housework, working out, etc.), before swimming (specially in hot springs that may contain sulfur), before bathing or washing hands. Keep your jewelry in an airtight container such as a ziplock bag or Tupperware to deter tarnishing. If you notice your silver jewelry is tarnishing, you can use a soft jewelry polishing cloth.  Make sure to avoid contact with stones when using a polishing cloth.

Jewelry pieces are oxidized to give the silver an antique finish, some parts of the pieces may show darker oxidation than others, for example the back side of rings and pendants and the inside of ring bands. With time some of the oxidation may fade showing a brighter silver finish.

Can you resize my new ring if it doesn’t fit?

Please ensure you know your exact size before ordering a ring. In order to resize a ring the stone needs to be removed from the setting first, otherwise the heat from the torch will damage the stone during the process. Some settings do not lend themselves to be manipulated for stone removal without damaging the stone or the setting. If the ring you ordered does not fit, contact me and I will let you know if the ring’s setting lends itself to resizing. Resizing fee varies depending on ring style and size needed. 

Do you do repairs?

If something happens to your piece that's due to a fabrication error on my part I will gladly repair the piece for you at no cost. If the damage was caused for not following the jewelry care guidelines a repair fee will apply. Handcrafted jewelry must be handled with care, if you follow the jewelry care guidelines above your piece of jewelry should remain undamaged. 

I haven’t received my order, do you know where it is?

Once I turn in your order to the U.S. postal service I no longer have control over any mishaps that may occur while the package is in transit. If your package gets lots in transit, please contact your local post office and provide your tracking info so they can assist you in locating it. Please double check your shipping address, make sure to include apartment numbers if applicable and all pertinent information. 

Do you accept returns?

Please read listing description carefully and look at every picture of the listing. I make sure to take several pictures of each piece and write an accurate description. If you are truly dissatisfied then please contact me and we can discuss options. Custom work, made to order work and discounted pieces are non refundable or exchangeable. 

Will crystals help me/heal me/etc?

The crystal healing information on this page is metaphysical in nature and does not claim to heal or cure. Crystal healing and other types of energy work are not a substitute for conventional medical treatment. While it is believed that stones have healing properties, this does not guarantee that you will experience a benefit from wearing them. Crystal healing is simply a tool that can be integrated into a holistic practice for self care and spiritual development.

All applicable state taxes apply for Texas residents.